1Introduction & Scope
Welcome to 9wicket pro. This Privacy Policy is an important document that governs the exchange of information between you and 9wicket pro. By using our platform, you agree to the terms of this Privacy Policy.
9wicket pro is a trusted online Sports Betting and gaming platform for members in Bangladesh. We believe your personal data belongs to you — so we collect only what is necessary and keep it under the highest level of protection.
- This Policy applies to 9wicket pro's website, app, and all digital services.
- No data is collected from individuals under 18 years of age.
- The English version of this Policy is the authoritative version.
- Continued use of the platform will be taken as acceptance of the updated policy.
This Privacy Policy should be read alongside 9wicket pro's Terms & Conditions and Responsible Gaming Policy. Together, the three documents form the complete legal framework.
2What Information Is Collected
9wicket pro collects only the information strictly necessary for platform operations, identity verification, and legal compliance. A detailed breakdown of the data collected is provided below:
| Type of Data |
Example |
Mandatory? |
| Identity-Related |
Full name, date of birth, nationality |
Yes |
| Contact Information |
Mobile number, email address |
Yes |
| Identity Verification Documents |
National ID, passport |
On Withdrawal |
| Financial Information |
BKash/Nagad number, transaction history |
Yes |
| Technical Information |
IP address, device information, browser |
Automatic |
| Usage Data |
Betting history, game logs, session duration |
Automatic |
We never store your bank account number, credit card details, or password. Payment information is processed directly through your mobile banking provider.
3How Information Is Collected
9wicket pro collects information through several methods. You will be informed about each one in advance. No data is collected without your knowledge.
- Direct Registration: Information you provide directly when creating an account is collected at registration.
- Transaction Time: Payment-related information is collected when you make a deposit or withdrawal.
- Automatic Collection: Technical data is collected via cookies and log files during your use of the website.
- KYC Verification: Information is collected from submitted documents to verify your identity.
- Customer Service Contact: Information provided when contacting support is stored for our records.
- Referral System: When a referral code is used, limited information is shared with the mutual consent of both parties.
4Purpose of Data Use
9wicket pro uses collected data solely for specific, lawful, and necessary purposes. Misuse or commercial sale of data is strictly prohibited.
- Enabling account creation, management, and verification.
- Processing deposits, withdrawals, and betting transactions.
- Preventing fraud, money laundering, and ensuring account security.
- Meeting legal and regulatory obligations.
- Providing customer support and resolving issues.
- Sending relevant promotional content with the member's consent.
- Monitoring betting patterns to ensure responsible gaming.
- Improving platform quality and user experience.
You can opt out of marketing communications at any time. Simply contact support — your request will be processed within 48 hours.
5Data Sharing Policy
9wicket pro does not sell your personal data or share it for advertising purposes. However, limited information may be shared in the specific circumstances outlined below:
- Payment Provider: Solely to process transactions with mobile banking services such as bKash, Nagad, and Rocket.
- Legal Authorities: Upon a valid court order or lawful request from a law enforcement agency.
- Technology Service Provider: Under strict confidentiality agreements with server, security, and analytics service providers.
- Fraud Prevention: Limited data may be reviewed during the investigation of suspicious activity.
All third-party partners are required to sign a binding agreement to uphold our privacy standards. They may not use any data they receive for their own purposes.
6Data Storage & Protection
9wicket pro uses industry-leading security technology to protect your data. Our servers undergo regular security audits.
- All data is stored on encrypted servers.
- Data is retained for as long as your account remains active.
- Records may be retained for up to 5 years after account closure for legal purposes.
- Regular backups are taken and stored in a separate encrypted location.
- Firewalls and intrusion detection systems are in place to prevent unauthorized access.
- Only authorized personnel among our staff may access member data.
In the event of a security breach, we will notify affected members within 72 hours and take all necessary action.
7Cookies & Tracking Technologies
9wicket pro's website uses cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your language preference and settings.
- Analytics Cookies: To understand website traffic and usage patterns.
- Marketing Cookies: To show relevant offers — you may withdraw your consent at any time.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may affect certain features.
8Your Rights
As a 9wicket pro member, you have several important rights over your own data. Contact our support team to exercise any of these rights.
- Right to Access Your Data: You may request to know what information we hold about you.
- Right to Rectification: You can request a correction of any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
- Right to Restrict Processing: You can restrict the processing of your data under certain circumstances.
- Right to Data Portability: You may request your data in a structured, portable format.
- Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
We will respond to rights requests within 48 hours of receipt and take full action within a maximum of 30 days.
9Minor Protection
9wicket pro strictly prohibits anyone under 18 from using the platform. No data from minors is collected or stored.
- Age verification is mandatory at the time of registration.
- KYC documents will be requested in cases where suspicious activity is detected.
- Any account identified as belonging to a user under 18 will be closed immediately.
- If a minor's data is identified, it will be permanently deleted.
If you become aware of an account belonging to a minor, please notify our support team immediately. We will act promptly.
10Policy Changes
9wicket pro reserves the right to update this Privacy Policy as needed. Members will be properly notified before any changes take effect.
- Advance notice will be sent by email or SMS for any significant changes.
- The date of the latest update will be displayed at the top of the page.
- Continued use of the platform after any policy update takes effect will be considered acceptance of the revised terms.
- A history of previous versions is kept and will be provided upon request.